Frequently Asked Questions

This is a Windows Defender SmartScreen prompt, which appears because Snipaste is a relatively niche software and may not have sufficient reputation records.

Solution:

1. Click "More info" in the prompt window
2. Then click "Run anyway"
3. Click "Yes" in the User Account Control window that appears

Snipaste is safe open-source software and will not cause any harm to your system.

This happens because macOS security settings by default only allow apps from the App Store or identified developers.

Solution:

1. Open "System Preferences" → "Security & Privacy"
2. In the "General" tab, you'll see a prompt about Snipaste
3. Click "Open Anyway"
4. Click "Open" again in the confirmation window

If you don't see the prompt, try right-clicking Snipaste, selecting "Open", then clicking "Open" in the confirmation window.

This is usually caused by process remnants from a previous abnormal exit or conflicts with other software.

Solution:

1. Open Task Manager (Windows) or Activity Monitor (macOS)
2. Find and end all Snipaste-related processes
3. Restart Snipaste
4. If the problem persists, try uninstalling and reinstalling the latest version

If this happens repeatedly, it might be a conflict with other software. Please contact us with information about your security software and other potentially related programs.

The F1 key is Snipaste's default screenshot shortcut, but it might not work for these reasons:

• Snipaste isn't running properly - check if the Snipaste icon appears in the system tray
• The shortcut might be occupied or modified by another program - check your current shortcut settings in Preferences
• In some applications, the F1 key might function as help, taking priority over Snipaste
• Your keyboard's Fn key lock state might affect function key usage

Solution: Try changing the screenshot shortcut in Snipaste settings to a non-conflicting key combination.

Certain windows (especially video players, games, and protected applications) might not capture properly, usually due to:

• Applications using hardware acceleration or DirectX/OpenGL rendering, resulting in black screens or transparency
• Applications with screenshot protection enabled (like some video websites and security software)
• Windows that are minimized or completely covered by other windows

Solutions:

• Try fullscreen capture instead of window capture
• Temporarily disable hardware acceleration in the application
• For video content, try pausing playback before capturing

Snipaste saves screenshots to these default locations:

• Windows: C:\Users\YourUsername\Pictures\Snipaste
• macOS: ~/Pictures/Snipaste

How to change the default save location:

1. Right-click the Snipaste icon in the system tray and select "Settings"
2. In the settings window, find "Screenshot Settings" or "Save Settings"
3. Click the "Browse" or "Select Folder" button to choose your preferred location
4. Click "OK" or "Apply" to save the setting

You can also manually choose a save location each time by clicking the "Save" button after capturing.

You can customize the default styles for annotation tools by following these steps:

1. Right-click the Snipaste icon in the system tray and select "Settings"
2. In the settings window, switch to the "Annotation Settings" or "Style Settings" tab
3. Here you'll find default settings for various annotation tools, including:
   • Color and thickness for lines and arrows
   • Fill color and transparency for shapes
   • Font, size, and color for text
4. After making changes, click "OK" or "Apply" to save your settings

Note that these settings only affect newly created annotations and won't change the style of existing ones.

In screenshot editing mode, you can modify or delete existing annotations:

• Select an annotation: Click any annotation to select it - selected annotations show control points around them
• Move an annotation: After selecting, hold the left mouse button and drag to move
• Resize an annotation: After selecting, drag the control points on the edges to resize and reshape
• Modify style: After selecting, use the color, thickness, and other controls in the top toolbar to change its style
• Delete an annotation: After selecting, press the Delete key or click the delete button in the toolbar
• Undo an action: Use the shortcut Ctrl+Z (Windows) or Cmd+Z (macOS) to undo your last action

Note that once you click the "Copy", "Save", or "Pin" button and close the editing window, you can no longer modify annotations.

How to unpin a screenshot window:

• Click the close button (×) in the top-right corner of the pinned window
• Right-click the pinned window and select